There was a lot promised by Scotty Browns Bike Emporium but I am very pleased to say what was promised was exceeded.
Before committing to what I was to buy we had many discussions around what it is I want from a bike, whats important to me, whats my riding style - All your typical sales questions right?
Well maybe but with a difference = Customer Service.
I was once asked why I go to Scotty Browns and my response was because of the Customer Service. All of the team are knowledgeable, experienced use initiative, ingenuity and are always ready to collaborate.This project was not a bike that is already sitting on the shelf that you can walk out the door with, so during the build process there was a need for many consults to ensure the quality of product was not compromised and that I would still be completely satisfied by the end result.
My career is in sales and I fully appreciate what quality customer service looks like. To compare recently I went into a different bike store enquiring about a purchase which I already had a pretty good idea of the retail value for, but anyway when I asked for a price the response was "Oh yeah they are expensive I don't really know the price"...... I found this strange considering RRP prices are clearly advertised all over the internet......needless to say I moved on.
After much deliberation the decision was to move forward with the purchase of the newly arrived Carrera AR-01.The ride comfort is incredible along with its integrated geometry, light, rigid, aerodynamic, precise and high performance design are all qualities that clearly define a competition machine. The AR-01 is engineered to offer superior lateral firmness and exceptional torsional rigidity and you can literally feel each pedal stroke propel the bike forward.
For great service and quality products its hard to go past Scotty Browns Bike Emporium!!!!
Go ahead click on the store link to the left for contact details and go check them out.